Contact Us

Last Updated: [Feb-2025]

At TRU - The Real U, we take child safety seriously and are committed to preventing child sexual abuse and exploitation (CSAE) on our platform. We adhere to Google Play’s Child Safety Standards and comply with all relevant laws and regulations to ensure a safe digital environment.

Our Commitment to Child Safety

1. Strict Policies Against CSAE
   
   • We have a zero-tolerance policy towards any content or behavior that exploits or endangers minors.
   • Any violation of our policies will result in immediate content removal and account termination.

1. In-App Reporting and Moderation
   
   • Users can report inappropriate content, abuse, or safety concerns directly within the app.
   • Our team reviews reports promptly and takes necessary action, including content removal and law enforcement escalation if required.

1. Detection and Prevention of CSAM
   
   • We actively monitor and moderate content to prevent child sexual abuse material (CSAM) from being shared.
   • Any detected CSAM will be immediately reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement agencies.

1. Compliance with Child Safety Laws
   
   • We comply with international child protection laws, including COPPA (Children’s Online Privacy Protection Act), GDPR-K (General Data Protection Regulation for Kids), and other relevant regulations.

1. Child Safety Contact Point
   
   • If you have concerns about child safety on our platform, please contact us at:
     remi.hleihel@therealu.org
     

By using TRU - The Real U, all users agree to abide by our safety standards. We remain committed to keeping our platform a secure space for all.